Delivery & Returns

We know you will be keen to receive your order, so we do our very best to turn around orders within one working day.


Global delivery at a glance

Where Service Courier Cost Delivery Estimate
UK Standard Hermes FREE on orders £60 and over*,
£3.00 for orders under £60
3-5 Working Days
UK NEXT DAY - Order before noon DPD £5.90 24 Hours
Europe Standard DPD £8.00 5-7 Working Days
USA Standard DPD £10.00 10-14 Working Days
Rest of the World Standard DPD £10.00 10-14 Working Days

    *Select UK standard delivery for £3.00 and a £3.00 discount will show under the Order Subtotal.

Please note:

  • We deliver Monday to Friday.
  • If you order on a Friday afternoon, during the weekend or over a Bank Holiday, we’ll process your purchase the next working day. During sale, it may take a little longer.
  • During this peak period, due to unforeseen courier delays, please allow an additional working day before contacting customer services.

uk shipping

Standard Delivery (Via Hermes): Free on orders over £60 or £3.00 otherwise (3 - 5 working days, depending on your postcode)

  • Good news: you don’t need to sign for your order. It can be left in a safe place if you’re out (with a neighbour is a good idea).
  • When spending £60 or more, select UK standard delivery for £3.00 and a £3.00 discount will show under the Order Subtotal.

Next Day Delivery (Via DPD): £5.90 (simply order before noon)

  • Your order will arrive between 9am-6pm. Unfortunately, we can’t give exact time slots.
  • Next Day Delivery orders will need a signature on arrival. If you’re not home, our courier will leave a card so you can easily arrange a re-delivery or collection.
  • Have a message or comments for our couriers? We’ll pass them on if we can, though requests can’t always be made.

Please note:

  • We’ll happily give you tracking details for your order; just email info@wearethought.com.
  • Orders placed using our Next Day Delivery service after 12.00pm (noon) on a Friday, or during the weekend, will get delivered on the following Tuesday.
  • We’re sorry but we are unable to offer Next Day Delivery to the Channel Islands, Isle of Man, British Isles or parts of Scotland.
  • Unfortunately we currently are unable to send items to PO Box or British Forces Post Offices (BFPO) addresses.
  • The following regions and postcodes require 2 working days for Next Day Delivery: Northern Ireland, AB30-31, AB33-38, AB42 6-8, AB41-43, AB43 6-8, AB44-45, AB-51-56 & 63, DD8-10, E1-E47, FK3-8, FK17-21, PH10-11, PH13-14, TD15 2, IV 1-3, IV 4-36 40 & 52-54, IV41-49 51 & 55-56, KA27-28, KW1-3 & 5-14, KW15, PA20-49 & 62-77, PA60-61, PA78, PH17-26, PH30-44 & 49-50, TR21-25, ZE1. The following postcodes require 3 working days: HS1-9, KW16-17, ZE2-3.

International shipping

We deliver all over the world and use the best possible service to get your order to you, wherever you live.

Europe (Standard Delivery): £8.00 (5-7 working days)

U.S.A (Standard Delivery): £10.00 (10-14 working days)

Rest of the World (Standard Delivery): £10.00 (10-14 working days)


International destinations

Europe

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City State.

Rest of the World:

Argentina, Australia, Bangladesh, Brazil, Canada, Chile, China, Colombia, Croatia, Egypt, Ghana, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Moldova, New Zealand, Nigeria, Oman, Peru, Philippines, Qatar, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Vietnam.

Please note:

  • We use DPD to deliver overseas orders.
  • We'll do our best to match delivery times quoted, but please do allow up to 21 days for your parcel to be delivered.
  • Your local postal service will deliver your items.
  • We sell our items on a Delivery Duty unpaid basis. This means you may have to pay additional taxes (like Import Duty or a Customs Entry Fee) before or when your order arrives. Unfortunately, we are unable to give exact costs; we recommend checking with your local customs office if you’d like more information. On occasion, items can be encounter custom delays outside of our control.
  • On occasion, delivery may be prolonged due to custom delays outside of our control.
  • Unfortunately, we do not ship to PO Box and British Forces Post Office addresses.

About All Orders

  • It's a good idea to double-check your post or zip code when you're ordering - we'd hate to delay your order unnecessarily.
  • We will happily try to meet any date stated for delivery - we'll let you know if for any reason it's not possible.
  • You’ll only pay for your order when it’s on its way to you.
  • If you've ordered more than one item and we're delivering them separately, you'll only pay for postage once.
  • Our prices are in Pound Sterling (GBP). This means that international credit card providers and/or banks will determine the exchange rate. They may add a processing, or administration fee if your order needs converting to a currency other than GBP.

Exchanges and returns

We're sure you'll love your order. But if for any reason you don't, we have a no questions asked returns policy for items bought on our website.

Here's what to do:

1. Make sure items are unworn, that the original tags are attached and that you've included a completed exchange/returns form in your parcel. (Please note: For health and hygiene reasons all underwear is non-refundable or returnable).

2. Return your unworn items within 14 working days to the address below, using a traceable service like Royal Mail Signed For. Make sure you keep your proof of postage.

Please return items to:

THOUGHT RETURNS
UNIT 2, 7-11 CLAUDIUS WAY
VICTORIA BUSINESS PARK
WELLINGBOROUGH
NORTHANTS
NN8 2DH

What happens next?

Once we've received your item(s) we try to turn around the exchange or refund within 2-4 working days.

Refunds

We'll refund you via your original method of payment. It usually takes 3 - 5 working days for the refund to appear in your PayPal balance or on your credit/debit card. We’ll email you to let you know when we've refunded you.

Exchanges

Want to exchange something? You have 14 days from when you received your parcel to make an exchange. Simply post it to our returns address, with a note on the invoice of the new item you’d like.

We’ll do the exchange when your item reaches us – don't worry; you won't need to pay postage again. Please note that we send all exchanges via our Standard Delivery service.

Have a question about exchanges or refunds? Email our friendly team on info@wearethought.com.

Sale Items

You can return sale items for an exchange or refund within 14 days of receiving them - exactly the same as any other item. Just follow the same steps mentioned above.

If you’re returning something during sale (it gets very busy), please allow a little extra time for us to process your return.

Please note:

  • This information does not apply for wholesale orders.
  • We can only accept returns for purchases made on our website.
  • We recommend using a registered service for returns (and keeping your receipt), as we unfortunately can’t be responsible for lost post.

Any questions?

Email us at info@wearethought.com. We’ll be happy to help.