We are experiencing some delays with our shipping so please bear with us. We are doing our best to make sure you receive your order within our five day delivery promise.
Following Brexit, we would like to reassure our customers that we will be covering the duty and VAT costs, so that your service remains uninterrupted and you can continue to shop as normal
Please be assured we are actively following all government guidelines and taking all the necessary precautions as health and safety remains the top priority to protect our people, distribution partners and customers.
Standard Delivery is free for orders over £40 and delivery is currently 3-5 working days but could take longer during busy periods.
All our deliveries are contactless so you will not need to sign for them and drivers will ensure social distancing.
In addition, we have also extended our returns policy from 28 days to 90 days.
If you do have any queries with your order then please email as the team are working remotely. Please do not call as we will be unable to receive calls or messages. Email us at [email protected] and we will aim to get back to you within 24 hours Monday- Friday.
Standard Delivery (Via Hermes): Free UK delivery on orders over £40 or £3.00 otherwise (3 – 5 working days, depending on your postcode)
We would like to reassure our European customers that you will continue to enjoy a seamless shopping experience post-Brexit. You can expect:
We deliver all over the world and use the best possible service to get your order to you, wherever you live.
Europe (Standard Delivery): £8.00 (5-7 working days)
Mainland Europe (Standard Delivery): £8.00 (5-7 working days from 4th January 2021)
U.S.A (Standard Delivery): £12.00 (5-8 working days)
Rest of the World (Standard Delivery): £12.00 (8-10 working days)
Please Note: All our orders are shipped from the UK so international deliveries can incur customs charges. However, following Brexit we would like to reassure customers that Thought will be covering the duty and VAT costs so your service remains uninterrupted. Any charges are the responsibility of the customer and will need to be paid before the order is released from customs.
Albania, Austria, Belarus, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Irish Republic, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey.
Rest of the World:
Argentina, Australia, Bangladesh, Brazil, Canada, Chile, China, Colombia, Dominican Republic, Egypt, Ghana, Hong Kong, India, Indonesia, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Moldova, Morocco, New Zealand, Nigeria, Oman, Peru, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Vietnam.
To find out more, please visit our returns page.
Our website www.wearethought.com is owned and operated by Thought Fashion Ltd. (company number 06361832 – VAT number: 921381836)
Email [email protected] and we'll be happy to help.