Delivery & Returns
We know you will be keen to receive your Thoughtful Clothing, so we do our very best to turn around orders within one working day.
Global delivery at a glance
|UK||Standard||Hermes||£3.00||3-5 Working Days|
|UK||NEXT DAY - Order before noon||Parcelforce||£5.90||24 Hours|
|Europe||Standard||P2P Trackpak||£8.00||5-7 Working Days|
|USA||Standard||P2P Trackpak||£10.00||10-14 Working Days|
|Rest of the World||Standard||P2P Trackpak||£10.00||10-14 Working Days|
- Deliveries are made Monday to Friday.
- If you order on a Friday afternoon, during the weekend or over a Bank Holiday, we’ll process your purchase the next working day. During sale, it may take a little longer.
- During this peak period, due to unforeseen courier delays, please allow an additional working day before contacting customer services.
Standard Delivery (Via Hermes): £3.00 (3 - 5 working days, depending on your postcode)
- Good news: your order doesn’t have to be signed for so it can be left in a safe place if you’re out (with a neighbour is a good idea).
Next Day Delivery (Via Parcelforce): £5.90 (simply order before noon)
- Your order will arrive between 9am-6pm. Unfortunately, we can’t give exact time slots.
- Next Day Delivery orders will need a signature on arrival. If you’re not home, our courier will leave a card so you can easily arrange a re-delivery or collection.
- Have a message or comments for our couriers? We’ll pass them on if we can, though requests can’t always be made.
- We’ll happily give you tracking details for your order; just email email@example.com.
- Orders placed using our Next Day Delivery service after 12.00pm (noon) on a Friday, or during the weekend, will be delivered on the following Tuesday.
- We’re sorry but we are unable to offer Next Day Delivery to the Channel Islands, Isle of Man, British Isles or parts of Scotland.
- The following regions and postcodes require 2 working days for Next Day Delivery: Northern Ireland, AB30-31, AB33-38, AB42 6-8, AB41-43, AB43 6-8, AB44-45, AB-51-56 & 63, DD8-10, E1-E47, FK3-8, FK17-21, PH10-11, PH13-14, TD15 2, IV 1-3, IV 4-36 40 & 52-54, IV41-49 51 & 55-56, KA27-28, KW1-3 & 5-14, KW15, PA20-49 & 62-77, PA60-61, PA78, PH17-26, PH30-44 & 49-50, TR21-25, ZE1. The following postcodes require 3 working days: HS1-9, KW16-17, ZE2-3.
We deliver all over the world and use the best possible service to get your Thoughtful Clothing to you, wherever you live.
Europe (Standard Delivery): £8.00 (5-7 working days)
U.S.A (Standard Delivery): £10.00 (10-14 working days)
Rest of the World (Standard Delivery): £10.00 (10-14 working days)
Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Irish Republic, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Vatican City State.
Rest of the World:
Argentina, Australia, Bangladesh, Brazil, Canada, Chile, China, Colombia, Croatia, Egypt, Ghana, Hong Kong, India, Indonesia, Iran, Israel, Japan, Kenya, Kuwait, Lebanon, Malaysia, Mexico, Moldova, New Zealand, Nigeria, Oman, Peru, Philippines, Qatar, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, United States, Vietnam.
- All overseas orders are delivered using an international recorded service called P2P TrackPak.
- We'll do our best to match delivery times quoted, but please do allow up to 21 days for your parcel to be delivered.
- Delivery will be made by your local postal service.
- All items are sold on a Delivery Duty unpaid basis. This means you may have to pay additional taxes (like Import Duty or a Customs Entry Fee) before or when your order arrives. Unfortunately, we are unable to give exact costs; we recommend checking with your local customs office if you’d like more information. On occasion, items can be encounter custom delays outside of our control.
- On occasion, delivery may be prolonged due to custom delays outside of our control.
- Unfortunately, we do not ship to PO Box and British Forces Post Office addresses.
About All Orders
- It's a good idea to double-check your post or zip code when you're ordering - we'd hate to delay your order unnecessarily.
- We will happily try to meet any date stated for delivery - we'll let you know if for any reason it's not possible.
- You’ll only be charged for your order when it’s on its way to you.
- If you've ordered more than one item and they're being delivered separately, you'll only pay for postage once.
- Our prices are in Pound Sterling (GBP), which means that international credit card providers and/or banks will determine the exchange rate and may add a processing, or administration fee if your order has to be converted to a currency other than GBP.
Exchanges and returns
We're sure you'll love your Thoughtful Clothing. But if for any reason you don't, we have a no questions asked returns policy for items bought on our website.
Here's what to do:
1. Make sure items are unworn, that the original tags are attached and that you've included a completed exchange/returns form in your parcel. (Please note: For health and hygiene reasons all underwear is non-refundable or returnable).
2. Return your unworn items within 14 working days to the address below, using a traceable service like Royal Mail Signed For. Make sure you keep your proof of postage.
Please return items to:
UNIT 2, 7-11 CLAUDIUS WAY
VICTORIA BUSINESS PARK
What happens next?
Once we've received your item(s) we try to turn around the exchange or refund on the same day.
Your order will be refunded back to your original method of payment, which usually takes about 2 working days. We’ll email you to let you know when your refund has been processed.
Want to exchange something? You have 14 days from when you received your parcel to make an exchange. Simply post it to our returns address, with a note on the invoice of the new item you’d like.
We’ll do the exchange when your item reaches us – don't worry; you won't need to pay postage again. Please note that all exchanges are sent via our Standard Delivery service.
Have a question about exchanges or refunds? Email our friendly team on firstname.lastname@example.org.
You can return sale items for an exchange or refund within 14 days of receiving them - exactly the same as any other item. Just follow the same steps mentioned above.
If you’re returning something during sale (it gets very busy), please allow a little time for your return to be processed.
- This information does not apply for wholesale orders.
- We can only accept returns for purchases made on our website.
- We recommend using a registered service for returns (and keeping your receipt), as we unfortunately can’t be responsible for lost post.
Have questions about our delivery information or returns policy? Email email@example.com and we’ll be happy to help.