Terms & Conditions

We're a friendly bunch here at Thought and will always do our best to make sure you're happy. If you're curious about the finer details of our business (a.k.a. our terms and conditions) you're in the right place - all of our legal bits and pieces are below.


ABOUT US

Our website www.wearethought.com is owned and operated by Three Trees Ltd. (company number 6361832 – VAT number: 921381836) and trades as:

Thought
Westgate House
149 Roman Way
London
N7 8XH

GET IN TOUCH

Whether you'd like to place an order or want to ask us something, we're here to help from 9:30am until 6pm Monday to Friday.

Email us: info@wearethought.com
Call us: +44 20 7607 1173
Fax us: +44 20 3528 9813

ORDERS & CONTRACT INFORMATION

Your order is accepted and a contract is formed between Thought and you only when we dispatch the item(s) you have ordered.

A contract is not formed at the point when payment has been taken by Thought, or at the point when you receive an email from Thought acknowledging receipt of your order.

Until the item(s) are dispatched, the order may not be accepted by Thought or may be cancelled by you.

PAYMENT INFORMATION

We gladly accept payments via PayPal, Visa, Visa Electron, MasterCard, Maestro and American Express via our secure website.

All items are sold in Pounds Sterling (GBP), though we happily accept credit card payments from all over the world.

ONLINE SECURITY POLICY

Our Payment Service Provider is Sage Pay who is the largest independent payment service provider in the UK. They provide a secure payment gateway (Level 1 PCI DSS), and process payments for thousands of online businesses, including ours. A range of secure methods such as fraud screening, I.P. address blocking and 3D secure are employed on each transaction for extra security. Once you are on the payment screen, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when buying through our site, you can be sure that you are completely protected.

CANCELLATION INFORMATION

Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel your order within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your item(s). You must inform us of your wish to cancel in writing either by letter or email within this period, and must take reasonable care of the item(s) and not use them.

Please return item(s) to us in their original packaging as soon as possible after informing us of your wish to cancel. We cannot be held responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If item(s) are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.

For full details of your rights under the Distance Selling Regulations, please contact your Citizens' Advice Bureau.

Please note: this information does not apply to our wholesale customers.

RETURNS INFORMATION

We operate a no questions asked refund policy. Simply send your purchase back within 14 days of receipt with proof of purchase, making sure it's unused and in its original condition and packaging with all swing tags still attached. For hygiene reasons we are unable to offer exchanges on underwear, pierced jewellery, lip balms and skincare. We ask that you take all reasonable care of the products while they are in your possession. Returning an item is easy, just complete the return form included with your order and send it to us at the following address:

Thought Returns
Unit 2, 7-11 Claudius Way
Victoria Business Park
Wellingborough
Northants
NN8 2DH

We also recommend that you use a registered postal service to return your item as all products are returned at your own risk and we cannot be held liable for lost or damaged parcels. Unless the products are faulty, you will be responsible for the cost of returning any item(s) to us.

For exchanges, replacement item(s) will be delivered to you free of charge. This only applies to UK orders and to the first occasion when a replacement item(s) is requested.

Please note: this information does not apply to our wholesale customers.

COMPLAINTS

We welcome and learn from feedback, comments and complaints so please call us on +44 20 7607 1173 - we are more than happy to help. If you prefer, please email info@wearethought.com or write to us at:

Customer Services
Thought
Westgate House
149 Roman Way
London
N7 8XH

OWNERSHIP OF GOODS

Ownership of goods will pass to you when full payment has been received. This includes full payment for all relevant taxes and delivery charges.

PRIVACY POLICY

Our privacy policy sets out how we use and protect any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement. Please find our full privacy policy statement below:



PROMOTIONAL CODES

From time-to-time we advertise promo codes for you to enjoy. Sign up to our email newsletter to find out about these.

To redeem a promo code, simply type the code into the promotional code field in the checkout section of the site, click the apply button and the relevant discount will be automatically deducted from the final price of your qualifying purchase. If you forget to enter the promo code at the time of purchase as specified above, your purchase will not be eligible for the discount. Discounts may not be claimed after you have confirmed your purchase on the site.

Unless stated, all Free Delivery promotional codes exclude Next Day UK Delivery. Promotional codes cannot be used together with any other promo code or offer and are non-refundable.

FACEBOOK COMPETITION RULES

Entrants must be 18 or over and reside in the UK, unless stated otherwise.

The prize is subject to availability and we reserve the right to change the prize to an alternative prize of similar value without notice if circumstances beyond their control require it to do so.

No cash alternatives will be offered and prizes are non-transferable. Entry is limited to one per person. No purchase is necessary for entry.

Our competitions are in no way sponsored, endorsed or administered by, or associated with, Facebook.

CHANGES TO TERMS & CONDITIONS

We reserve the right to alter these Terms and Conditions at any time. However, this right shall not affect the existing Terms and Conditions accepted upon making your purchase.

Any questions?

Email info@wearethought.com and we’ll be happy to help.