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Order & Payment Information
Online Orders
It’s super simple to order online; though if you need any help just email us [email protected] . Our friendly team is here from 10am – 5pm, Monday-Friday.
Create an account with us
Simply fill in a few essential details, sign in before shopping and you’ll then be able to checkout faster, save delivery addresses, view and track orders, and even add all the things you love to a wish list, too.
EU Orders Post-Brexit
We would like to reassure our European customers that Thought will be covering the Duty and VAT charges for all orders placed for delivery to EU countries up to any value. Our customers can expect a seamless shopping experience, door to door delivery, and no paperwork.
Credit Cards
We like to give you the choice of how to pay so we gladly accept payments via the following:
- Paypal
- Visa / Visa Electron
- Mastercard
- Maestro
- American Express
Order Confirmation
When you’ve placed an order we’ll email to let you know we got it and say thank you!
Order Status
Want to check where your order is? Just sign into your account and under My Orders you’ll be able to track your package’s journey.
How did we do?
We work with Feefo, the most trusted independent customer feedback forum, to give you the chance to rate your experience with us at Thought. Once your order’s been sent you’ll receive a short survey email from Feefo. Your feedback helps us improve and tells other customers what it’s like to shop with us. See our service rating and reviews.
Interested in Wholesale?
Whether you’re interested in wholesaling our Thoughtful Clothing, or already do and would like to check the status of an order, the easiest thing to do is give us a ring on 020 7607 1173. If you prefer, you can register your interest in selling our collection right here.