Returns 23835199635639
Returns 23835200225463

Returns

Due to ongoing strike action from Royal Mail, please allow for additional time for your returns to be received and processed. As soon as we have received your parcel and have reviewed it, we will process your return as quickly as possible. Thank you for your patience at this busy time.

RETURNS AT A GLANCE

We do hope that you are happy with your purchase. But, if you wish to return all or part of your order for any reason please see below:
    • Funds will be returned to the original payment method e.g. card or Paypal. If a customer made a purchase using a gift card and another method of payment, then when you perform a partial refund, the refund is applied to the gift card first, until it reaches the full amount available for refund. Then rest of the refund is applied to the other payment methods.
    • We aim to process all Refunds within 10-14 working days (excluding weekends and bank holidays) from the date your item(s) are sent (please allow for delays during peak seasons and sale- thank you for your patience).
    • Items must be unworn with the original tags attached.
    • Unfortunately we are unable to refund the original delivery cost unless the reason for your order return is due to a product fault
    • We can only accept returns for purchases made on our website.
    • For health and hygiene reasons, we are unable to accept the return of underwear, earrings or face masks for refund.
    • We are not able to provide exchanges, if you wish to order another size or colour, please return you item for a refund and place a new order.
    • Sale Items can be returned following the standard process.
    • Gift bundles must be returned as a set rather than returned individually.
    • Orders placed on a 3 for 2 offer can be partially refunded should you wish to return 1, 2 or 3 items. For a return of 1 item, the refund value will be 1/3 of the order value. 
    • For partial returns on orders placed using a 'cash value' offer, e.g. £10 off £50 spend, the value of the voucher will be deducted across the items kept, if value of items kept exceeds specified threshold.
    • See below for detail on how to send GB and International returns, as well as info on refunds

GB RETURNS

Returns are free for GB orders via Royal Mail:

1. The current returns threshold is 30 days. 

2. Complete the returns form found within your order – make sure you fill in the reason code for each item you would like to return.

3. Re-pack the item(s) in the original packing. We can only accept items that are unworn with the original tags attached. Please note: For health and hygiene reasons, all underwear and face masks are non-refundable or returnable.

4. Returns are free via Royal Mail’s 48 hour trackable service. Please use the pre-printed Royal Mail free returns label enclosed in your order and ensure you get a proof of postage receipt. Your tracking number is on this receipt – please keep this safe until after your order has been refunded.

4. Returns are free via Royal Mail’s 48hr trackable service. Please use the  pre-printed Royal Mail free returns label enclosed in your order. If a label has not been enclosed, please go to https://www.royalmail.com/track-my-return/create/3024. From here you will be able to print your own label.  Please ensure you get a proof of postage receipt. Your tracking number is on the receipt.

5. We aim to process the refund within 5-8 working days of receiving your parcel. (please allow for delays during peak seasons and sale- thank you for your patience).

We do also accept returns via other trackable services however the cost must be covered by the customer. Please ensure you keep the proof of postage as we cannot be responsible for lost mail. If you wish to use another trackable service please return your items to:


      THOUGHT RETURNS
      UNIT 2, 7-11 CLAUDIUS WAY
      VICTORIA BUSINESS PARK
      WELLINGBOROUGH
      NORTHAMPTONSHIRE
      NN8 2DH

    INTERNATIONAL RETURNS

    For international returns the cost is the responsibility of the customer. Please follow the steps below to return your items from overseas:

    1. Complete the returns form found within your order – ensuring you fill in the reason code for each item you would like to return.

    2. Re-pack the item(s) in the original packing. We can only accept items that are unworn with the original tags attached. Please note: For health and hygiene reasons, all underwear and face masks are non-refundable or returnable.

    3. Please send your return to the address below using a trackable service. Ensure you keep proof of postage until after your refund has been processed. We cannot be responsible for lost mail.

        THOUGHT RETURNS
        UNIT 2, 7-11 CLAUDIUS WAY
        VICTORIA BUSINESS PARK
        WELLINGBOROUGH
        NORTHAMPTONSHIRE
        NN8 2DH


      REFUNDS

      • You will receive email confirmation that your refund has been processed.
      • All refunds are via the original method of payment. Funds typically take 3 – 5 working days from the date of process to appear in your account or PayPal balance. This varies depending on the issuer and can be longer for international issuers.

      Have a question about refunds? Email our friendly team on orders@wearethought.com or fill in our contact form.

      DELIVERY

      To find out more, please visit our delivery page.